Eoghan McCabe
Co-founder and CEO of Intercom, the B2B customer communications platform. Software designer by training; studied computer science. Returned as CEO in 2022 after a two-year absence for illness, inheriting five quarters of sequential ARR decline. Led Intercom’s pivot to AI-first with Fin, a customer service agent that reached mid-eight-digit ARR in its first year. Known for wartime-style cultural rebuilds, outcome-based pricing ($0.99/resolved ticket), and first-principles product thinking. Previously co-founded Contrast. Irish-born, based in San Francisco.